Question

USPS Stamps.com Carrier plugin: Shipping on a customer carrier account number is deducting from my stamps.com balance.

  • 26 August 2021
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Hi

 

We have the USPS Stamps.com Carrier CS207700 plugin (PX.StampsCarrier.StampsCarrier) set up in Acumatica with our stamp.com account number and user information. Additionally, we have a customer set up using their stamps.com account number. 

 

We are facing the issue that stamps.com is charging our account balance and not deducting or connecting with the customer account. We have the ship via set to the corresponding method on the Shipment document and have checked off the settings to Use Customer Account. 

 

I have looked over the trace and profiler to see if anything suggests the customer account number or our account number being used. This information does not show. 

 

Any support or direction will be helpful. 

Thanks, Schneur

 

Schneur Perl

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