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UPS Shipping Error Question

  • 2 July 2024
  • 2 replies
  • 44 views

We have the UPS rest carrier setup under Carriers and had ran through testing without any issues. However, when pushing the carrier to the live status with the live ID and secret key, we are encountering an odd error when trying to ship. 

This happens after we are on the shipment itself and hit “Confirm Shipment”. We had already gathered the rates via UPS so it does connect just errors on this last step that produces the label and tracking info. Any idea what we are missing?

Thanks,

Adam

2 replies

apanchamia
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Userlevel 2

It sounds like the production account on the UPS portal is missing a payment method. During confirm shipment on a Live account, UPS does require a credit card on file to charge when the label is scanned for the first time.

A
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@apanchamia thanks for the suggestion. Looks like they were all set there. Not entirely sure what the fix was in the end, but I changed to sandbox URLs in the carrier setup and back to production and it got us to the label printing process in production. All good now, thanks again.

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