Question

Unable to Automate and Send Email in 2023r2

  • 21 March 2024
  • 1 reply
  • 20 views

Hi,

Cannot send out an email. we tried sending out a copy of the purchase receipt from the Purchase Receipt module, we went to print the purchase receipt and then clicked on send, but upon checking, the email was not automatically sent, the email status is Pending Processing, and in the email, the cancel sending button lit up, meaning it was not yet sent out, .

 

This is the same as the one reported in emailing statements in Receivables (Print Statements) we need to do an additional step, which is to go to All Emails > Outgoing emails > click on the email in question > click on  > Process, only then will the email be sent, 


1 reply

Userlevel 7
Badge +10

Hi @abrilromero06 

Sounds like you might need to setup an automation schedule for emails pending processing.  By default, emails sent go to await processing so it is best to setup an automation schedule that sends outgoing emails on a regular basis.

Best,

David

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