Shipstation Order Age off by up to 23hr

We’ve seen this ever since our go-live on 23R1 (and now on 25R1).  I’ve never spent much time worrying about it because it always seems to be consistent for us--every new order always says that it’s 16 hours old.  I’ve always assumed it’s some time zone thing.  Thankfully it’s never caused an issue, but I’d love to see it display the correct age.

​@variuxDavidE There is no workaround as of now!

Is there a technical limitation or is is just a matter of priority?

​@variuxDavidE As ​@mohammadnawaz51 there is no workaround or solution for this issue.

​@variuxDavidE the hours indicate when the shipment was imported and not the shipment date/age. How are you using this field in your operations?  

We can share your feedback with the ISV partner.

-Dana

Good morning, ​@Dana Moffat. As described by Shipstation support, the issue is due to the order time always being set to midnight on the date that the order is created in Shipstation.

One of the two following expectations are more logical
1) The actual time/date the order is created in shipstation
2) The original time/date of the order from Acumatica

I believe this issue started around Acumatica version 23. It is not clear why this is described as “not possible”. Perhaps the ISV will have more details. 

Thanks for your help!