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Question

ShipAddressID Being Changed on Sales Order

  • September 24, 2024
  • 6 replies
  • 87 views
Jeff96
Captain II
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I’m trying to figure out why Acumatica changed the ShipAddressID on an order and what that means. 

I don’t see any visible changes to the order, nor can I figure out what these numbers mean. It did however remove the salesperson ID from the order lines.

 

 

Jeff G.

6 replies

DavidEichner
Captain II
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  • DavidEichner
  • Captain II
  • September 25, 2024

Hi @Jeff96 

My best guess is that someone overrode the address on the sales order.  When you do that, it creates a new address record and associates the sales order with that new address record.

Best,

 

David

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
    Jeff96
    Captain II
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    • Jeff96
    • Author
    • Captain II
    • September 26, 2024

    Hi @Jeff96 

    My best guess is that someone overrode the address on the sales order.  When you do that, it creates a new address record and associates the sales order with that new address record.

    Best,

     

    David

    If so, that would be in the history, it isn’t. 

    Jeff G.
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • November 15, 2024

    Hi ​@Jeff96 were you able to find a solution? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    Jeff96
    Captain II
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    • Jeff96
    • Author
    • Captain II
    • November 18, 2024

    Not yet.

    Jeff G.
      dominicpolicicchio03
      Freshman I
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      Hi ​@Jeff96 . I see that the user who created the change is admin. Is it possible that you have a business event checking or unchecking the Override button on the Ship To Address? I am dealing with a similar issue right now and I am getting the results from your screenshot. 

      Jeff96
      Captain II
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      • Jeff96
      • Author
      • Captain II
      • March 25, 2026

      Hi ​@Jeff96 . I see that the user who created the change is admin. Is it possible that you have a business event checking or unchecking the Override button on the Ship To Address? I am dealing with a similar issue right now and I am getting the results from your screenshot. 

      No I don’t. Curious, are these orders connected to Shopify? If yes, I think there is something big going with Shopify and locations that has no clear answer. See this link. 

      Shopify Customer Locations Acting Weird

      Jeff G.
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