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When a customer makes a warranty claim, we replace the item for free. We want to ship the replacement out immediately and don’t want to wait to receive the defective product. I am using the RR (return with replacement) order type but am unable to Create Shipment without first running the Create Receipt process and confirming that the return shipment has been received. Am I not able to use the Return with Replacement order type to ship out a replacement product before receiving the defective product? If not, what is the best process for handling this scenario?

 

Process:

  • Create new RR order
  • In the details section, use the Add Invoice button to select the invoice containing the item that needs replaced
  • Click the Create Shipment button to send out the replacement item

This results in the error “Order RR does not contain any items planned for shipment”.

 

 

Hello, please note a line corresponding to an item being returned (whether it is linked to a sales invoice) has the Receipt operation specified in the operation column, a line with the Issue operation type for a replacement item. You need to create a line with replacement item and get issue operation for it. In that case you can ship a replacement item before receiving defective inventory.

 

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