Hello,
I have several Sales Orders that are completely shipped and invoiced, but are stuck on Open or Back Order status. I have even reopened them, added lines, shipped everything, invoiced it (with $0 amounts) and tried to close it, but it will not work. All of the invoices and shipments related to the SOs have been completed.
I have tried using the Process Orders Screen, but it is not showing up in any of the options there either.
Curiously, in one example the ordered Quantity in the header is 1,590, but the shipped quantity is 955 on the Shipments tab. The 955 is the correct quantity, but I’m unable to make a new shipment from the SO or directly from the Shipments screen and adding the SO.
I suspect there were lines on this order that were deleted, so the header just never updates, but that would be very strange if the order can never be closed now because of that.
I’ve also tried “Recalculate Prices”, which of course doesn’t help.
Has anyone experienced something like this? Is there any “backdoor” method of forcing an SO into Closed status?
Any help is greatly appreciated!
