Can anyone help me with this?
It is only sending to the first email in the list
Sales Order Notifications not sending to all emails listed to send to
Userlevel 7
+10
Can you share your Notification settings for this customer, as well as a screenshot of the notification template?
Userlevel 4
+1
Here is the template
I am not sure what you mean by notification settings?
Userlevel 7
+10
Thanks Stacy. I wanted to check the To: field in the template, that answers my question.
Can you tell me where the first screenshot you sent comes from? Is it the customer maintenance or a sales order? Important to remember that if you make changes to the contact information that it does not update previously created sales orders unless you check/uncheck the Override Contact info to force it to refresh.
Userlevel 4
+1
This is from the customer maintenance screen
This is in the sales order
There has always been multiple email addresses in both places. :/
Userlevel 7
+10
Very strange. Can you send a screenshot of the Email activity that was generated in Acumatica? Go to “All Emails” (screen CO.40.90.70), and click on the message. Does it show the multiple e-mail addresses or just one?
I do the same thing internally with a semicolon and it works just fine.
Userlevel 4
+1
It looks like it is only sending to the one person :/
Userlevel 7
+19
Hi
Here is the screenshot for reference.
Userlevel 4
+1
Hi
One suggestion to try would be to remove the To email definition on the template and let the system use the default
Userlevel 4
+1
I can try that. Will it default on its own then though?
Userlevel 4
+1
Thank you so much!
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