Hello,
We are running into an issue where, when we manually update the Alternate ID on a SO line item, this change is not always saved by the system. This can happen even if the alternate ID is blank. However, this error is not easily reproduced and seems to happen at random. Any ideas on what could be causing this behavior?
Thanks!
Best answer by aj492
We found the solution. We have multiple customer IDs for the same customer (to denote various sub-divisions), but we only had the alternate ID defined for one of those customer IDs. i.e.
Customer C1 has alternate ID on Stock Item
C2 does not
SO is associated to C2
Adding a cross-reference entry for C2 and alternate ID allows you to save the ID on the SO.
We found the solution. We have multiple customer IDs for the same customer (to denote various sub-divisions), but we only had the alternate ID defined for one of those customer IDs. i.e.
Customer C1 has alternate ID on Stock Item
C2 does not
SO is associated to C2
Adding a cross-reference entry for C2 and alternate ID allows you to save the ID on the SO.
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