We just implemented RGAs in Acumatica.
We have a scenario where customer orders A, but we ship B on accident.
We need to credit them A and possibly send a replacement, but they are returning B so we will never really close out that return. We get product B back, but it isn’t associated with any order.
How do other users handle this?
Price adjust B to 0 on the return so they don’t get a credit for it?
Best answer by KavinduHewawasam18
Hi
Have you tried to process the return with replacement method? May be your requirement could fulfil with return with replacement method.
Please refer to below given help article which describes that process
Regards,
KH
Hi
Have you tried to process the return with replacement method? May be your requirement could fulfil with return with replacement method.
Please refer to below given help article which describes that process
Regards,
KH
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