We just implemented RGAs in Acumatica.
We have a scenario where customer orders A, but we ship B on accident.
We need to credit them A and possibly send a replacement, but they are returning B so we will never really close out that return. We get product B back, but it isn’t associated with any order.
How do other users handle this?
Price adjust B to 0 on the return so they don’t get a credit for it?