Hello Acumatica Community!
I’m Mike the product manager for Acumatica WMS. We’d like to explore some aspects of returns with serialized items as we continue to improve our product.
How do you handle vendor returns for serial-tracked items?
We're exploring how customers manage vendor returns when serial numbers are involved, and we'd love to hear about your real-world experience!
Specifically, we're curious which approach your team uses when processing a return:
- Pre-select the serial numbers — You identify and enter the specific serial numbers directly in the return before warehouse picking begins, so the warehouse team knows exactly which units to pull.
- Select item and quantity first — You enter the item and quantity on the return, let the warehouse team pick freely, and then record the actual serial numbers afterward based on what was physically pulled.
We're also interested in whether you've run into any situations where a serial number was entered on a vendor return that wasn't actually received on the original purchase receipt — and if so, whether that caused any downstream issues.
Any insight into how you handle this today — and any pain points you've hit along the way — would be really helpful. Thanks in advance!
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