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Not able to modift Customer ID

  • January 3, 2024
  • 7 replies
  • 88 views
H
Semi-Pro II
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Hello all,

I have been trying to change the Customer IDs of the imported customer Records, but haven’t been able to. The Segmented Key has the Auto numbering uncheck.

 

Upon saving it throws the following error

and then creates a new blank customer record. Why is it not allowing me to do so?

Best answer by Laura03

Hello Harry,

Customers and vendors share the same number series in Acumatica. Is it possible the number you tried to assign to your customer, 2960, already existed in the Vendor List?

Is it possible the Customer ID 2960 was used before as a Customer and then deleted?

Laura

7 replies

Naveen Boga
Captain II
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  • Naveen Boga
  • Captain II
  • January 3, 2024

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
Chris Hackett
H
Manikanta Dhulipudi
Captain II
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@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

 

Please review @Naveen Boga suggestions and also verify if this ID has been used any where in the system like vendors.

Try to unpublish the cusotmization and verify the change ID.

Also follow below suggestions 

This is a very common error for Acumatica. 

Usually this happens for a few reasons:

  1. another user is trying to change something on that record. 
  2. That record is open on another /Mutliple tab.
  3. A user tried to do the same action twice. 

Try to clear your cache and close all tabs and update the record again.

Acumatica Functional Consultant & Customer Experience Supervisor
Laura03
Chris Hackett
H
H
Semi-Pro II
Forum|alt.badge.img
  • Harry
  • Author
  • Semi-Pro II
  • January 3, 2024

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

I already checked this, I am able to change the IDs in the Sandbox environment but not in the production.

H
Semi-Pro II
Forum|alt.badge.img
  • Harry
  • Author
  • Semi-Pro II
  • January 3, 2024

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

 

Please review @Naveen Boga suggestions and also verify if this ID has been used any where in the system like vendors.

Try to unpublish the cusotmization and verify the change ID.

Also follow below suggestions 

This is a very common error for Acumatica. 

Usually this happens for a few reasons:

  1. another user is trying to change something on that record. 
  2. That record is open on another /Mutliple tab.
  3. A user tried to do the same action twice. 

Try to clear your cache and close all tabs and update the record again.

I followed all the above steps as you mentioned. Still not able to do so.

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • March 11, 2024

Hi @Harry were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
Laura03
Captain II
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  • Laura03
  • Captain II
  • Answer
  • March 11, 2024

Hello Harry,

Customers and vendors share the same number series in Acumatica. Is it possible the number you tried to assign to your customer, 2960, already existed in the Vendor List?

Is it possible the Customer ID 2960 was used before as a Customer and then deleted?

Laura

~ Laura Barber, WM Synergy
Chris Hackett
Naveen Boga
Captain II
Forum|alt.badge.img+19
  • Naveen Boga
  • Captain II
  • March 12, 2024

@Harry Do you have any customizations implemented for the Customers screen?

Additionally, have you tried to un-publish the customizations and verified the same?

 

Please review @Naveen Boga suggestions and also verify if this ID has been used any where in the system like vendors.

Try to unpublish the cusotmization and verify the change ID.

Also follow below suggestions 

This is a very common error for Acumatica. 

Usually this happens for a few reasons:

  1. another user is trying to change something on that record. 
  2. That record is open on another /Mutliple tab.
  3. A user tried to do the same action twice. 

Try to clear your cache and close all tabs and update the record again.

I followed all the above steps as you mentioned. Still not able to do so.

@Harry  Strange!! Can you please check what Laura suggested and confirm.

Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
Chris Hackett
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