New business event and email template to notify the SalesPerson when a customer Status changes to Inactive.

Hi ​@deepikanr55 

Couple of points to check first.

1. Make sure you have all the key fields of DAC which is yellow in color.
2. Remove the TO address first and hard code the email “ XYZ.COM” to see if the emails is triggering or not.
3. Disable the email template to inactive once and check if the Business events trigger or not.

If you still find a issue please send the xml of GI, Business events.

Hi ​@mohammadnawaz51 

Thank you for the response 

I have checked all the points you have mentioned and yes, it's getting triggered if I give xyz.com but not through the entity attached to that email template and also business events are getting triggered if I inactive the email template.

Customer Info- GI

Customer status changes to inactive -Business Events

​@deepikanr55 Have you tried selecting a system email account in the From field?

​@jhouser Yes, I have tried this solution already.

​@deepikanr55 You GI should contain  that “ Contact _email “ entity info? 

​@mohammadnawaz51 Yes, my GI has already had Contact_email in the caption as Salesperson_email.

Hi ​@deepikanr55 were you able to find a solution? Thank you!