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Issue with TR order type

  • October 21, 2021
  • 3 replies
  • 102 views
Kandy Beatty
Captain II
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We recently upgraded a client and found that with the upgrade TR order types now require a ship via. It was never required it previously. As these are transfers between store locations these should not have ship via. How do we make it so that TR order types do not require a ship via? We can not assign a Ship Via to a warehouse or to the Order Type. The Will Call box does not suffice any longer. 

 

 

Best answer by mvolshteyn

@kbeatty21 , this field is not required in out-of-box Acumatica, and investigation is required through a support case, which I saw you already created

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Rutledge
elizabethmassie17

3 replies

mvolshteyn
Acumatica Moderator
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  • mvolshteyn
  • Technical Account Manager in the ISV Team
  • October 26, 2021

@kbeatty21 , the ship via field is not required for sales orders in the out-of-box functionality.

Can you provide the exact error message with trace or  a screenshot and also review customizations?

MarkV
Kandy Beatty
Kandy Beatty
Captain II
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  • Kandy Beatty
  • Author
  • Captain II
  • October 26, 2021

 

HI Mark,

Here is the error. I have tried to change the settings also of the Order Type and we are still getting this error. I have changed the freight account from SHIP VIA to Order Type and that still gives an error. 

 

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
mvolshteyn
Acumatica Moderator
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  • mvolshteyn
  • Technical Account Manager in the ISV Team
  • Answer
  • October 26, 2021

@kbeatty21 , this field is not required in out-of-box Acumatica, and investigation is required through a support case, which I saw you already created

MarkV
Kandy Beatty
Chris Hackett
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