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Issue in Invoice screen- can't use to Remove Hold action button but its still showing in green color and it's for the particular invoice

  • June 4, 2025
  • 4 replies
  • 105 views
G
Jr Varsity II
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Best answer by DrewNisley

We had an issue with this before. Can you try using the Recalculate Customer Balances screen for that customer and that posting period? That worked for us and updated the status properly.

 

D

4 replies

dcomerford
Captain II
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  • dcomerford
  • Captain II
  • June 4, 2025

​@gowrishankarsk32 Have you made any changes to the workflow or do you have any customisations published affecting this.

Dermot Comerford
Chris Hackett
G
Jr Varsity II
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​@gowrishankarsk32 Have you made any changes to the workflow or do you have any customisations published affecting this.

​@dcomerford , No The invoice never gave the option to release it once it was emailed, so I tried putting it on hold but now it won’t allow me to remove the hold. 

DrewNisley
Pro I
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  • DrewNisley
  • Pro I
  • Answer
  • June 4, 2025

We had an issue with this before. Can you try using the Recalculate Customer Balances screen for that customer and that posting period? That worked for us and updated the status properly.

 

Drew Nisley
Chris Hackett
G
G
Jr Varsity II
Forum|alt.badge.img

We had an issue with this before. Can you try using the Recalculate Customer Balances screen for that customer and that posting period? That worked for us and updated the status properly.

 

Thanks ​@DrewNisley 

Chris Hackett
DrewNisley
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