I am wondering what could have caused this. I have a Sales Order with Inventory reference number but do not have an Invoice. I found no audit history enabled.
how is there no invoice but there is a inventory ref number?
Answer
Inventory reference number with no invoice
Best answer by Laura03
Hello, It’s possible to use the Update Inventory button on a shipment prior to creating an Invoice in Sales Order module. Therefore, Inventory Issue can be created independently of Invoicing the Customer.
Laura
+19Hello, It’s possible to use the Update Inventory button on a shipment prior to creating an Invoice in Sales Order module. Therefore, Inventory Issue can be created independently of Invoicing the Customer.
Laura
~ Laura Barber, WM Synergy
In addition, another reason could be if the invoice was cancelled. When the original invoice is cancelled, the system removes the links between the invoice and the related sales order and shipment, but the inventory document still displays on the Sales order.
+15
User may click on the Update IN Button after the shipment confirmed, I request you to verify the audit history to see if any user has attempted the action,
Also please verify any automation schedulers are running here.
Acumatica Functional Consultant & Customer Experience Supervisor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.