Many Acumatica users in field service, manufacturing, and distribution are manually chasing vendor warranty recoveries using PO Return Receipts, Cases, or spreadsheets — with no automated entitlement checks, approval workflows, or clean AP settlement.
I’ve designed ( not coded, just designed ) with:
- Claim Candidate Detection Queue (auto-flags in-warranty items from Service Orders)
- One-click claim creation from SO/shipment/receipt with entitlement engine
- Vendor Claim Entry + Approval Queue + line-level vendor responses
- Settlement Workbench (AP Credit, Refund, Replacement PO, Off-invoice, etc.)
- Warranty Policies, Vendor Recovery Rules, dashboards, and full audit trail
It lives inside the standard Service Management, Purchasing, and AP screens (no external tools).
Quick questions for the community:
- How do you currently handle vendor warranty claims and recoveries today?
- Would a dedicated module like this (with detection queue + automated settlement) save your team significant time/money?
- What features would make this a “must-have”?