Skip to main content
Question

How to fix or is this a bug?

  • November 26, 2025
  • 2 replies
  • 37 views
Kandy Beatty
Captain II
Forum|alt.badge.img+17
Please look at Purchase order 001712, vendor Reference SF2568 30 188920.
 
Order total was for 960 units.
 
Acumatica let me receive 2 times against the PO (receipt # 001484 and 001763)- both for the full amount of 960 units and then created two payables(017881 and 019617), both for the full amount of the order.
 
This is a drop ship order, so the invoices created for the customer was double what it should have been.
 
How do we correct this (on both AR and AP sides)
 

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
C

2 replies

Jeff96
Captain II
Forum|alt.badge.img+4
  • Jeff96
  • Captain II
  • November 26, 2025

Seems like a bug. 

To reverse it, you need to do a return. Add the invoice to the return order like you normally would. Make sure to select the Mark for PO checkbox, and the original PO number should be in there. 

 

Next click “create vendor return”

 

Go to Shipments on the return order and you’ll see the drop-ship return. You can create the credit memo from there. Once that’s done, you can create the credit memo for the customer on the return order. 

Jeff G.
Kandy Beatty
Chris Hackett
Kandy Beatty
Captain II
Forum|alt.badge.img+17
  • Kandy Beatty
  • Author
  • Captain II
  • November 27, 2025

Thank you ​@Jeff96 I will try that but also reach out to Acumatica support to let them know as well. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
Terms & ConditionsCookie settingsAccessibility statement
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved