Skip to main content
Answer

How do you remove a package during the pick/pack/ship process? Remove items from boxes?

  • March 8, 2023
  • 4 replies
  • 217 views

Very new to this system so sorry for the dumb questions.

I am packing a multi-box order and some how mid-packing the package got processed and I ended up starting a 3rd box. My bad.

1- How do I remove product from the extra box, I tried the remove button but it keeps jumping to a different box and telling me No since the product is not in that box

2- how do I remove the extra box, it is showing 3 when I only have 2.

3- Is it possible to remove the box and ‘dump’ the contents in one move.

Our old system had ‘unpack box’ and ‘remove box’ buttons.

 

Thanks

Best answer by Jeff96

You would need to go to the shipment screen and unconfirm the package and then remove it.

4 replies

Jeff96
Captain II
Forum|alt.badge.img+4
  • Captain II
  • March 9, 2023

Which screen are you using? The pick, pack, and ship screen or are you doing it direct in the shipment?


  • Author
  • Freshman I
  • March 9, 2023

pick, pack, ship screen.


Jeff96
Captain II
Forum|alt.badge.img+4
  • Captain II
  • Answer
  • March 9, 2023

You would need to go to the shipment screen and unconfirm the package and then remove it.


  • Author
  • Freshman I
  • March 9, 2023

Thank you!