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How do I Correct / update

  • 21 July 2022
  • 3 replies
  • 52 views

How do I correct / update an order after it has been invoiced? specifically for the sps edi tab for shipments. Normally I place a reference number under the SPS EDI tab for and order before it’s invoiced, But one order was invoiced and the “correct shipment” option was greyed out and unable to update the SPS EDI tab.  

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Best answer by Cetylite 2 August 2022, 19:38

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Userlevel 7
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HI @Cetylite 

Is this Invoice fully complete, what is that status? Meaning does it have a payment applied to it?

Userlevel 7
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Hi @Cetylite - were you able to find a solution for your issue? Thank you!

The invoice was completed that was the reason I could not change anything in the file. I was able to add a note to the order as a work around.

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