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Exploring Process Gaps for Distributors – What Are You Still Doing Manually?

  • August 7, 2025
  • 0 replies
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Hi everyone,

I’m a Product Manager at Cavallo, where we’ve been serving product-led distribution businesses for over 20 years primarily in the Microsoft ERP ecosystem. As we look to expand our reach and better support Acumatica users, I’m connecting with distributors to better understand where current gaps still exist in your systems and processes—even with a modern ERP in place.

Whether it’s quoting, order processing, fulfillment, pricing strategies, or customer service workflows, I’m interested in learning:

  • What’s still being handled manually?

  • Are there parts of your operation that feel disconnected or siloed?

  • Do you rely heavily on spreadsheets or tribal knowledge to get through the day?

  • Are you using workarounds or custom scripts to make things work?

I’d love to hear directly from folks who are in the trenches every day—what’s slowing you down, where you feel friction, or what’s on your wishlist for process improvement.

The goal isn’t to pitch anything, just to open up an honest discussion and learn more from those who know distribution best.

For anyone interested in chatting, feel free to reply to this forum with your email or send an email directly to colin.orlando@cavallo.com. 

Looking forward to the insights—thanks in advance!

Colin Orlando | Product Manager | Cavallo