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Question

Error trying to create a new template item


DavidEichner
Captain II
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Has anyone encountered error when trying to add a brand new template item?

I am using build 2022R2 build 22.206.0035 and now I get the following error every time I try to create a brand new template item.

 

6 replies

Kandy Beatty
Captain II
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  • Captain II
  • 2155 replies
  • January 26, 2023

HI @DavidEichner 

Are there any customizations that may be effecting that screen in the instance?


DavidEichner
Captain II
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  • Author
  • Captain II
  • 373 replies
  • January 26, 2023

You read my mind.  That is going to be my next step in troubleshooting.  I figured that I would unpublish everything and test it again.


Kandy Beatty
Captain II
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  • Captain II
  • 2155 replies
  • January 26, 2023
DavidEichner wrote:

You read my mind.  That is going to be my next step in troubleshooting.  I figured that I would unpublish everything and test it again.

I had this happen recently with a client where I could not export an excel file from a screen, it was due to a customization. Always worth a shot to look there first. 


DavidEichner
Captain II
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  • Author
  • Captain II
  • 373 replies
  • January 26, 2023

It is definitely one of the customizations.  Now I just have to determine which one through fault isolation. :)


Kandy Beatty
Captain II
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  • Captain II
  • 2155 replies
  • January 26, 2023
DavidEichner wrote:

It is definitely one of the customizations.  Now I just have to determine which one through fault isolation. :)

Process of elimination, FUN, FUN. 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2621 replies
  • March 16, 2023

Hi @DavidEichner  were you able to find a solution? Thank you!


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