Question

Error trying to create a new template item

  • 26 January 2023
  • 6 replies
  • 56 views
DavidEichner
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Has anyone encountered error when trying to add a brand new template item?

I am using build 2022R2 build 22.206.0035 and now I get the following error every time I try to create a brand new template item.

 

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.

6 replies

Chris Hackett
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Hi @DavidEichner  were you able to find a solution? Thank you!

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Kandy Beatty
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It is definitely one of the customizations.  Now I just have to determine which one through fault isolation. :)

Process of elimination, FUN, FUN. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
DavidEichner
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It is definitely one of the customizations.  Now I just have to determine which one through fault isolation. :)

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
Kandy Beatty
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You read my mind.  That is going to be my next step in troubleshooting.  I figured that I would unpublish everything and test it again.

I had this happen recently with a client where I could not export an excel file from a screen, it was due to a customization. Always worth a shot to look there first. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
DavidEichner
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Userlevel 7
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You read my mind.  That is going to be my next step in troubleshooting.  I figured that I would unpublish everything and test it again.

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
Kandy Beatty
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Userlevel 7
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HI @DavidEichner 

Are there any customizations that may be effecting that screen in the instance?

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.

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