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Error: Inserting 'Carrier Plugin'

J
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Hello - 

 

We most recently upgraded to 2023R1 update 11 and noticed that we now no longer have the option of setting up a new carrier native within Acumatica.  This was a feature that we have full access to prior to the upgrade that has no gone away.  Do note - we do have the shipping carrier integration as part of our license.

 

Here is what I see whenever I try to go in and setup a new carrier:

 

 

Luckily, I am able to still use my existing carriers that I set up prior to the upgrade, but when it comes to setting up the new REST API’s or a new carrier, I’m out of luck.

Is this an issue with this particular version of Acumatica or is this an issue with the configuration on our upgrade?

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Best answer by AndrewBGL 7 March 2024, 17:55

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AndrewBGL
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It looks like you are missing Plug-In Type. I will check later and get a screen shot. We are on the same version.

Andrew
AndrewBGL
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Andrew
AndrewBGL
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@JoeYTG ,

If you are using Pacejet you will need to publish the PXPacejetCarrier2023R1 customization. Once it is published you can choose from the drop down. 

 

Let me know if this fixes your issue.

Andrew
dsimmerly
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Check to be sure the carrier is enabled on CS100000

 

J
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Check to be sure the carrier is enabled on CS100000

 

Hi @dsimmerly - my page is not the same as yours.  Here is all I see on my end.  I don’t have the individual options for each integration:

 

 

J
Rank

 

Hi @AndrewBGL - thank you for your quick response.  However, I am not using PaceJet.  I am currently just using the integrated FedEx/UPS/EasyPost API already built into Acumatica.

 

I do have existing carrier options that were set up on my older version of Acumatica (2021 R1, I think) and those still work.  Here is a screenshot of my UPS screen:

 

This carrier currently functions just fine, but let’s say I needed to create a new carrier option, even if I copy and paste the Plug-In path, I get an error:

 

 

If I were to try to save the above, then it just automatically erases itself before I can click save. 

 

Any ideas? 

AndrewBGL
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Here is what our enable screen looks like. What shipping module are you using?

 

Andrew
J
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Hi @AndrewBGL - we ship directly out of Acumatica.  We don’t have a 3rd party plugin or anything like that.  You can see my comment above to dsimmerly  and see what my configuration for the Shipping Carrier Integration looks like.  We don’t have the options below that line like both you and dsimmerly  seem to have.

AndrewBGL
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Hello @JoeYTG You will need to open a support ticket with Acumatica support. Ask them if they can update the license.

 

Also here is a upgrade note similar to your issue. 

 

Andrew
J
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@AndrewBGL - thank you so much.  This looks like the root issue!  I’ve passed along to our supply partner and hopefully we can get this added/updated quickly.  Thanks again!

AndrewBGL
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@JoeYTG Happy to help. 😁

Andrew

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