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Error Cancel Sales Orders

  • 6 December 2021
  • 6 replies
  • 142 views

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  • Jr Varsity III
  • 51 replies

How to resolve error when cancel Sales Orders

 

 

Best answer by Naveen Boga

Hi @abdi  Yes, Please provide the issue details.

by looking at screenshot, I can say, “QT Status” is a custom field, when you click on the Cancel Order, your customization logic invoked and causing this issue.

Can you please clarify below questions.

  • Is “QT Status” mandatory field?
  • With your customization, is this causing for only OLD orders?
  • Have you unpublished your customization and verified, is this issue occurred after uninstall your customization?
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6 replies

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  • Acumatica Support Team
  • 785 replies
  • December 6, 2021

Hi @abdi

Please provide following details to check :

  • Version & build
  • Are there any customization on specific screen
  • Trace Log (Tools>Trace )
  • How was this Sales order created?

Regards,


Naveen Boga
Captain II
Forum|alt.badge.img+19
  • Captain II
  • 3381 replies
  • Answer
  • December 6, 2021

Hi @abdi  Yes, Please provide the issue details.

by looking at screenshot, I can say, “QT Status” is a custom field, when you click on the Cancel Order, your customization logic invoked and causing this issue.

Can you please clarify below questions.

  • Is “QT Status” mandatory field?
  • With your customization, is this causing for only OLD orders?
  • Have you unpublished your customization and verified, is this issue occurred after uninstall your customization?

Forum|alt.badge.img
  • Author
  • Jr Varsity III
  • 51 replies
  • December 6, 2021

Hi @vkumar  SO made from API and only this SO has the error

 

Hi @Naveen B there is no custom field for “QT Status”, and this error appears only on one OS created from the API


Naveen Boga
Captain II
Forum|alt.badge.img+19
  • Captain II
  • 3381 replies
  • December 6, 2021

Hi @abdi  Can you please let us know below details?

  • Version & build
  • Are there any customization on Sales Order screen?

Forum|alt.badge.img
  • Author
  • Jr Varsity III
  • 51 replies
  • December 6, 2021

Hi @Naveen B 

Version 2021 R2

Build 21.203.0030

 

after I checked, "QT status" is customization, an error occurred while upgrading the build from 21.202 to 21.203

thank you for helping me
regards


Naveen Boga
Captain II
Forum|alt.badge.img+19
  • Captain II
  • 3381 replies
  • December 6, 2021

Hi @abdi  Please provide the below information, which I requested earlier

 


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