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Question

Email Replies Not Showing in Incoming Mails or SO

  • June 27, 2025
  • 0 replies
  • 16 views
M

Hi,

When we send emails from the Sales Order (SO) screen, customers reply, but we don’t see those replies in All Emails → Incoming Mails, and nothing appears on the SO either.

We’re not using a CRM license. Is it possible to receive and track replies without CRM?

If yes, what setup is needed?

Thanks!

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