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Question

Drop ship item no longer listed in Create Purchase Order screen

  • September 16, 2025
  • 5 replies
  • 78 views
C
Freshman I

We have run into an issue where our purchasing agent went to create a drop ship purchase order but only selected one of the two items needed for the order. Once realizing this they deleted the purchase order and unlinked it from the SO as prompted, but doing this causes the item attached to this deleted purchase order to no longer be listed when going to create a new purchase order. The item is still marked for PO as Drop-Ship in the Sales Order and doesn’t show it linked to any PO. I am unable to find a way to manually add these to a drop-ship order either.

5 replies

jhouser
Captain II
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  • jhouser
  • Captain II
  • September 16, 2025

​@chriscourtright My comments in this post explain how to link an existing PO to a sales order. You could create the drop-ship PO from scratch, then follow these steps: 

 

Contract for hire: https://www.linkedin.com/in/jesse-houser-052817b6/
Chris Hackett
C
C
Freshman I
  • chriscourtright
  • Author
  • Freshman I
  • September 17, 2025

​@jhouser  Thank you for the link! After following your steps and getting to the part of doing the PO link on the SO, it doesn’t actually create the link when selecting the PO from the link window. Once selected and clicking save it closes the link window but never actually creates the link. With no error or nothing in the trace log, I am not really sure whats going on.

jhouser
Captain II
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  • jhouser
  • Captain II
  • September 17, 2025

​@chriscourtright I just tried it in my test environment. The first time I got the same result you describe. But after a second try it worked. Make sure all records are saved, then refresh your screens to be sure everything is current. 

Contract for hire: https://www.linkedin.com/in/jesse-houser-052817b6/
Chris Hackett
C
C
Freshman I
  • chriscourtright
  • Author
  • Freshman I
  • September 17, 2025

Unfortunately I am not able to get it working like you did. I have tried a few different browsers and private/incognito windows with no luck. SO is open and Drop-Ship order is awaiting link. Sounds like we may have a possible specific issue with our instance.

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • November 5, 2025

Hi ​@chriscourtright were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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