I have searched high and low for this but cant seem to find an answer.
Is it possible for a direct vendor return without the item returning back into our warehouse
Here is the scenario
Customer orders item, item is fault, vendor says they will pick it up from the customer, I will credit the customer and the vendor will credit me
It appears to me that I can only create a customer return to bring it back into stock and then a purchase return to send it back to the vendor so the item does look like it was returned to my warehouse at some point when it was not
Best answer by Irina
Hello there!
You’re right. The possible scenarios are described in the following articles:
So you need to return items through your companies’ warehouse.
Good news that our development team is working hard to deliver the functionality you describing! So stick to the announcements: the release of this functionality is preliminarily planned for Version 2021 R1. Please note that this target version could be changed.
So you need to return items through your companies’ warehouse.
Good news that our development team is working hard to deliver the functionality you describing! So stick to the announcements: the release of this functionality is preliminarily planned for Version 2021 R1. Please note that this target version could be changed.
@alicia23Has this functionality been added to newer versions? We also have a client who would like to process an RMA directly to the Vendor and circumvent the warehouse, even though the Sales Order initially issued stock from the warehouse (not through a drop-ship).
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
