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Question

Declined AcuPay payment moves order from Awaiting Payment to Open - how to fix?

  • July 13, 2026
  • 0 replies
  • 5 views
M
Freshman I

If we have a cash customer come in, and their credit card payment declines, the system acts as though it was an approved payment & allows us to fully process the customer’s order instead of leaving the order in Awaiting Payment status until a legitimate payment is received.  What setting is allowing this?

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