We have a situation where we agree to credit and refund a customer for a faulty item but we don’t ask for the item back.
For reporting purposes we want to process this through sales orders rather than in AR as we want to track the stock items, quantities & values of these.
Is there a way to process such a return that does not generate a stock receipt transaction ? Does anyone else have this kind of process to deal with and if so how do you handle it ?
Many thanks !