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Correcting a Shipment after "Update IN" Clicked

  • October 15, 2025
  • 2 replies
  • 60 views

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Hi Community,

I am trying to Correct a Shipment that the Update IN has been clicked, and because the Inventory Document has already been posted and Released, what other options do I have?

Thanks,
RJ

Best answer by Manikanta Dhulipudi

@rkenna 

Once Inventory is posted you need to follow the below steps to process inventory reverse but we cannot do anything with an updated shipment.

We can reverse the Inventory by placing return orders in Acumatica. The below steps may help you.

  1. Create a Return type of order ex: (RC type - RMA )
  2. Create Receipt for this order (From Actions) 
  3. It will create shipment type as a “Receipt” and then click on Update IN (It will reverse the Inventory)
  4. Prepare an invoice and then will create a “Credit Memo” document. 
  5. If Aleady payment is collected for the actual order, we need to create a “Customer Refund” in the Payments and Applications screen for the actual payment.
  6. Finally, apply the below documents to the Actual Payment and release. Payment and Invoice will be closed.
    1. Credit Memo
    2. Actual order Invoice

2 replies

Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+15

@rkenna 

Once Inventory is posted you need to follow the below steps to process inventory reverse but we cannot do anything with an updated shipment.

We can reverse the Inventory by placing return orders in Acumatica. The below steps may help you.

  1. Create a Return type of order ex: (RC type - RMA )
  2. Create Receipt for this order (From Actions) 
  3. It will create shipment type as a “Receipt” and then click on Update IN (It will reverse the Inventory)
  4. Prepare an invoice and then will create a “Credit Memo” document. 
  5. If Aleady payment is collected for the actual order, we need to create a “Customer Refund” in the Payments and Applications screen for the actual payment.
  6. Finally, apply the below documents to the Actual Payment and release. Payment and Invoice will be closed.
    1. Credit Memo
    2. Actual order Invoice

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  • Author
  • Captain I
  • October 20, 2025

Thanks ​@Manikanta Dhulipudi, want to add this other post here to go Vote on!

 

Make "Invoice cancellation" a real cancellation, which is to offset the AR and add inventory back | Community