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Carrier Service returned an error. 1000: Authentication Failed

  • 2 June 2022
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Using the Fedex plugin on v2022 R1.  We get this error when clicking Confirm Shipment.  The Shop for Rates button works fine.  This is connecting to the Production Fedex account.

When using the Test Fedex account, we don't get the error.  It seems there's a setting on the Production account that we're missing?

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Best answer by dales50 2 June 2022, 20:56

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@brucewarrell96 - An authentication error is a generic error always related to your carrier login / account.  It is saying the system is unable to connect to the carrier to create the label / shipment.

FedEx has both a Test and Production account with different End Point URLS for each.  I an thinking your URL’s do not match up the account you are using.

There is KB article on the topic of set up FedEx integration here...

The fastest route for you find your specific issue on your account would be to contact FedEx web service support at 877-339-2774.  They are very helpful.

 

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We’re using production credentials for the production account.

@brucewarrell96 

yes that looks correct assuming FedEx has you set up with a production account.  Did you go through the certification process?  Either way, I would call FedEx web service support at 877-339-2774.  They are very helpful.

 

@brucewarrell96 I am curious if you were able to resolve this issue?

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Yes.  The customer hadn’t gone through the cert process as part of the account setup.  Thanks.

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