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'Branch ID cannot be empty' warning pops out while save the sales order even the Multi Branches feature is not enabled


Under Acumatica 2020R2 version , user just define one company which belongs to ‘Without Branches’ Type ,however while create a new sales order /direct invoice ,system will pop out the warning shows that [Branch ID cannot be empty ]at the moment user clicks on Save button to save the sales order .

End up the order is saved but what may be the reason trigger such warning .

 

Do refer attach for issues showing .Hope can get some advice for this .Appreciate.

Best answer by Julia Golomidova

Hello @jytee76,

Based on the issue description, the encountered problem could be caused by the known issue described in the following KB article:

https://community.acumatica.com/maintenance-and-troubleshooting-15/known-issue-in-some-cases-when-a-user-signed-in-to-the-system-the-company-and-branch-selection-menu-was-missing-on-the-top-pane-of-the-acumatica-erp-screen-and-the-user-could-not-access-any-branch-8959

 

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Kulvir Kaila
Jr Varsity I
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Were you able to resolve this issue?

We had a similar issue and it was due to the user having an administrator role.  Remove Administrator from the Access Role field and the user will be able to enter sales orders / direct invoices.


Kandy Beatty
Captain II
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You will still need atleast one branch in Acumatica even if there is only one company. 


Julia Golomidova
Captain II
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