'Branch ID cannot be empty' warning pops out while save the sales order even the Multi Branches feature is not enabled

  • 13 May 2021
  • 3 replies

Under Acumatica 2020R2 version , user just define one company which belongs to ‘Without Branches’ Type ,however while create a new sales order /direct invoice ,system will pop out the warning shows that [Branch ID cannot be empty ]at the moment user clicks on Save button to save the sales order .

End up the order is saved but what may be the reason trigger such warning .


Do refer attach for issues showing .Hope can get some advice for this .Appreciate.


Best answer by Julia Golomidova 6 July 2022, 10:28

View original

3 replies

Userlevel 6
Badge +3

Hello @jytee76,

Based on the issue description, the encountered problem could be caused by the known issue described in the following KB article:


Userlevel 4
Badge +2

Were you able to resolve this issue?

We had a similar issue and it was due to the user having an administrator role.  Remove Administrator from the Access Role field and the user will be able to enter sales orders / direct invoices.

Userlevel 7
Badge +16

You will still need atleast one branch in Acumatica even if there is only one company. 


About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved