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'Branch ID cannot be empty' warning pops out while save the sales order even the Multi Branches feature is not enabled

  • 13 May 2021
  • 3 replies
  • 1082 views

Under Acumatica 2020R2 version , user just define one company which belongs to ‘Without Branches’ Type ,however while create a new sales order /direct invoice ,system will pop out the warning shows that [Branch ID cannot be empty ]at the moment user clicks on Save button to save the sales order .

End up the order is saved but what may be the reason trigger such warning .

 

Do refer attach for issues showing .Hope can get some advice for this .Appreciate.

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Best answer by Julia Golomidova 6 July 2022, 10:28

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3 replies

Userlevel 6
Badge +3

Hello @jytee76,

Based on the issue description, the encountered problem could be caused by the known issue described in the following KB article:

 

Userlevel 7
Badge +16

You will still need atleast one branch in Acumatica even if there is only one company. 

Userlevel 4
Badge +2

Were you able to resolve this issue?

We had a similar issue and it was due to the user having an administrator role.  Remove Administrator from the Access Role field and the user will be able to enter sales orders / direct invoices.

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