We used to be able to bill multiple shipments into one invoice in SO screan after all the shipments were confirmed, but since this morning it is not possible. It bills the first shipment, and then it gives this error message. Has anyone else experienced the same issues? or is there any setting to be changed?
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@Dawood did you recently upgrade? if so, what version are you on now (and what were you on before?)
@iqraharrison
We upgraded more than a month ago to 2024 R1. I found the issue. When you apply the payment to the sales order before you create the shipment, it does not bill all the confirmed shipments into one bill. I don't know whether we were able to do it in the past or not. Is it possible for you to do a test in your system?
@Dawood hi again! i tested this out in 24R1 build 4 and I was able to click prepare shipment and the system created an invoice for the two lines. both shipments show a status of “invoiced”
if you try to replicate this error again, can you please go to Tools→ Trace and screen shot any errors, sometimes that helps with troubleshooting
Thanks!
@Dawood i added the additional step of creating a payment for the SO before shipping any items. the payment is in an open status but is already released. then i went to ship the two lines and I created two separate shipments. when i return to the SO screen, and click prepare invoice, the resulting AR is for the full SO amount including both lines.
however, I am seeing this known issue which is giving you a similar error:
I am on build 4 of 24R1
Hello @iqraharrison ,
I released the payment and recreated the shipments, but unfortunately it did again. Please see the following screenshots: I also added a screenshot from the order type setting. Can you compare it with yours?
@Dawood it looks like the screenshot is still a pic of the order, can you share the order type settings. i can definitely compare
Thanks!
Here you go:
@Dawood i would uncheck “bill separately” that should do the trick