Solved

Barcode scanning -- No sound for SCANNING ERRORS and SCANNING RELEASE actions

  • 1 December 2023
  • 1 reply
  • 30 views

Userlevel 1

Hi,

We are using the Receive and Put Away function in Acumatica.

When we scan in the Regular Acumatica Application (on our desktop), there are three distinct sounds for:

  1. Correctly scanned barcode
  2. Scanning error
  3. Release action

Problem

When we scan in the Acumatica mobile app, there is only sound for correctly scanned barcodes. There is no sound at all for the other two (scanning error and Release action). Is there a setting in the Acumatica mobile app to enable these two sounds?

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Best answer by olgakonanykhina22 7 December 2023, 00:39

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1 reply

Hello, please check does it reproduce for all users, or if this is a user specific? Also check the same for scanners, does it reproduce for all scanners or only one? If it’s for one, what is the difference between scanners? Do the scanners have the same version?

Besides, you can try to reset caches and restart application.

Finally, check the mobile app version and update it to the latest release.

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