Hi everyone,
We’re running into an issue with Amazon ASNs generated from Acumatica that is currently blocking Amazon shipments, and we’re looking for guidance or best practices.
Scenario:
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We use Acumatica integrated with TrueCommerce for Amazon shipments.
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Transaction Manager is configured for Pick & Pack.
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However, ASNs generated from Acumatica are still coming through as ASNType = No Pack.
When Transaction Manager expects Pick & Pack but receives a No Pack ASN, the import fails with “Import Format Not Found” (understandably, due to the ASN type mismatch).
What we’ve observed:
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Shipments can be confirmed even if the Pack step is not fully completed.
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In some cases, a package row exists, but:
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No contents are assigned to the package, and/or
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No tracking number exists prior to shipment confirmation.
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When we attempt to use Auto Pack, we receive an error indicating that the shipment items are not represented in an Auto-Pack Template.
Because packages (with contents + tracking) do not exist at confirmation time, Acumatica generates a No Pack ASN, which then causes the downstream failure.
Questions for the community:
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How are Auto-Pack Templates typically set up in this scenario?
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Per inventory item?
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Or at an item class / rule-based level?
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Are there specific conditions that must be met for Auto-Pack Templates to apply successfully (warehouse, item class, box type, etc.)?
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What is the recommended way to prevent users from confirming shipments before Pack is fully completed?
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Once packages with contents and tracking exist before confirmation, should Acumatica automatically generate Pick & Pack ASNs, or is additional configuration required?
At the moment, Amazon fulfillment is paused (we’ve had to place the account in vacation mode), so any insight or examples of a working Pick & Pack + Auto-Pack setup would be greatly appreciated.
Thanks in advance for any guidance or experience you can share.
