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What permission I need to publish Customisation on multiple Tenants?

  • July 15, 2026
  • 6 replies
  • 33 views
Jupiter
Freshman I

Trying to re-publish customisation as I am missing endpoint in copied Tenants.  Was hoping the missing endpoints will get created during the republish of customisation.  I am getting the following error.  Any idea what access level I need for my user.

 

    6 replies

    jinin
    Pro I
    Forum|alt.badge.img+12
    • jinin
    • Pro I
    • July 15, 2026

    Hi ​@Jupiter ,

    This is a known issue that can occur after copying a tenant. Republishing the existing customization package may fail with the error.

    As a workaround, re-import the customization package into the copied tenant and then publish it again. This recreates the required resources, including the endpoints, and the publish should complete successfully.

    Jini N
      S
      Jr Varsity I
      Forum|alt.badge.img

      Trying to re-publish customisation as I am missing endpoint in copied Tenants.  Was hoping the missing endpoints will get created during the republish of customisation.  I am getting the following error.  Any idea what access level I need for my user.

       

      ​@Jupiter 

      Hi,
      I have encountered a similar issue before.

      Based on the screenshot, this does not appear to be an Acumatica user access rights issue. You can try the following approaches:

      1. Verify the AWS S3 permissions

      The error indicates that the AWS IAM user or role configured for the instance does not have permission to perform the s3:ListBucket operation on the S3 bucket used for customization storage.

      If you're managing the infrastructure yourself, ask your system or cloud administrator to review the IAM policy and ensure it includes the required S3 permissions (such as s3:ListBucket and the necessary object read/write permissions).

      If this is a MYOB Acumatica SaaS environment, customers typically do not manage the AWS IAM policies. In that case, I recommend raising a support ticket with MYOB Support, as they will need to review and correct the underlying AWS configuration.

      2. Republish the customizations

      Another approach that has worked in some cases is to unpublish all customization projects and then publish them again. If the issue is related to the customization state rather than the AWS configuration, this may resolve it.

        Jupiter
        Freshman I
        • Jupiter
        • Author
        • Freshman I
        • July 15, 2026

        Hi ​@Jupiter ,

        This is a known issue that can occur after copying a tenant. Republishing the existing customization package may fail with the error.

        As a workaround, re-import the customization package into the copied tenant and then publish it again. This recreates the required resources, including the endpoints, and the publish should complete successfully.

        Thanks ​@jinin , I tried to export the customisation but it only exports the first customisation and in our case we have 20+.  Is there a way to bulk export the customisation?

         

        Trying to re-publish customisation as I am missing endpoint in copied Tenants.  Was hoping the missing endpoints will get created during the republish of customisation.  I am getting the following error.  Any idea what access level I need for my user.

         

        ​@Jupiter 

        Hi,
        I have encountered a similar issue before.

        Based on the screenshot, this does not appear to be an Acumatica user access rights issue. You can try the following approaches:

        1. Verify the AWS S3 permissions

        The error indicates that the AWS IAM user or role configured for the instance does not have permission to perform the s3:ListBucket operation on the S3 bucket used for customization storage.

        If you're managing the infrastructure yourself, ask your system or cloud administrator to review the IAM policy and ensure it includes the required S3 permissions (such as s3:ListBucket and the necessary object read/write permissions).

        If this is a MYOB Acumatica SaaS environment, customers typically do not manage the AWS IAM policies. In that case, I recommend raising a support ticket with MYOB Support, as they will need to review and correct the underlying AWS configuration.

        2. Republish the customizations

        Another approach that has worked in some cases is to unpublish all customization projects and then publish them again. If the issue is related to the customization state rather than the AWS configuration, this may resolve it.

         

        Thanks ​@Srinivas Kota , how can I tell if our instance is MYOB Acumatica SaaS?  All I can see is Build 2023.118.502.1612 [23.118.0016] 

        Jupiter
        Freshman I
        • Jupiter
        • Author
        • Freshman I
        • July 15, 2026

        Hi ​@Jupiter ,

        This is a known issue that can occur after copying a tenant. Republishing the existing customization package may fail with the error.

        As a workaround, re-import the customization package into the copied tenant and then publish it again. This recreates the required resources, including the endpoints, and the publish should complete successfully.

        Thanks ​@jinin , is there a way to export multiple customisation at once?  I tried to export but it only exports the top one and we have over 20+.  Appreciate your help.

        Jupiter
        Freshman I
        • Jupiter
        • Author
        • Freshman I
        • July 15, 2026

        Trying to re-publish customisation as I am missing endpoint in copied Tenants.  Was hoping the missing endpoints will get created during the republish of customisation.  I am getting the following error.  Any idea what access level I need for my user.

         

        ​@Jupiter 

        Hi,
        I have encountered a similar issue before.

        Based on the screenshot, this does not appear to be an Acumatica user access rights issue. You can try the following approaches:

        1. Verify the AWS S3 permissions

        The error indicates that the AWS IAM user or role configured for the instance does not have permission to perform the s3:ListBucket operation on the S3 bucket used for customization storage.

        If you're managing the infrastructure yourself, ask your system or cloud administrator to review the IAM policy and ensure it includes the required S3 permissions (such as s3:ListBucket and the necessary object read/write permissions).

        If this is a MYOB Acumatica SaaS environment, customers typically do not manage the AWS IAM policies. In that case, I recommend raising a support ticket with MYOB Support, as they will need to review and correct the underlying AWS configuration.

        2. Republish the customizations

        Another approach that has worked in some cases is to unpublish all customization projects and then publish them again. If the issue is related to the customization state rather than the AWS configuration, this may resolve it.

         

        Thanks ​@Srinivas Kota is there way to tell if we are using MYOB Accumatica SaaS?  All I can see is Build 2023.118.502.1612 [23.118.0016] .  Appreciate your response.

        jinin
        Pro I
        Forum|alt.badge.img+12
        • jinin
        • Pro I
        • July 15, 2026

        Hi ​@Jupiter ,

        No, Acumatica doesn't support exporting multiple customization projects at once. Each customization project must be exported individually.

        Jini N
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