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Question

REST API "Check Trace for more details"

  • October 23, 2025
  • 5 replies
  • 76 views
P
Jr Varsity II
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I use the Default/Shipment endpoint to save shipment information to Acumatica via REST API. If the order cannot be shipped in full (or other common errors), I get a failure to save the shipment record and the only message returned by Acumatica will say “Order SO X cannot be shipped in full. Check Trace for more details.”

How can I check trace for more details? I have tried: 

  • Request Profiler
    • I can see the returned Exception here if I turn on logging, but the exception is too late to tell me where the problem is. 
  • System Monitor
  • Logging in as the API user and looking at the Trace page there
  • Guzzle request to /Scripts/Trace/index.html
    • This just returns the HTML for a deferred script unless I want to get into browser emulation just to get a usable error message

Shipments can be 80+ lines, so trying to replicate the problem by hand in Acumatica is not working well. 

5 replies

Dmitrii Naumov
Acumatica Moderator
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  • Dmitrii Naumov
  • Acumatica Moderator
  • October 23, 2025

​@PBSA could you please send an example of your payload for shipment creation?

Chris Hackett
P
Jr Varsity II
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  • PBSA
  • Author
  • Jr Varsity II
  • October 23, 2025

​@Dmitrii Naumov Here is the a sample payload (I’ve remove the middle 74 Detail objects):

{
    "Type": {
        "value": "I"
    },
    "CustomerID": {
        "value": "CUSTOMERNAME"
    },
    "Location": {
        "value": "MAIN"
    },
    "WarehouseID": {
        "value": "WH1"
    },
    "Operation": {
        "value": "Issue"
    },
    "ShipmentDate": {
        "value": "2025-10-23"
    },
    "Details": [
        {
            "rowNumber": 1,
            "OrderType": {
                "value": "SO"
            },
            "OrderNbr": {
                "value": "188544"
            },
            "OrderLineNbr": {
                "value": "1"
            },
            "ShippedQty": {
                "value": 48
            },
            "Allocations": [
                {
                    "rowNumber": 1,
                    "InventoryID": {
                        "value": "323504"
                    },
                    "LocationID": {
                        "value": "P:25052114"
                    },
                    "LotSerialNbr": {
                        "value": "25051132"
                    },
                    "Qty": {
                        "value": 48
                    },
                    "UOM": {
                        "value": "EA"
                    }
                }
            ]
        },
        ...
        {
            "rowNumber": 76,
            "OrderType": {
                "value": "SO"
            },
            "OrderNbr": {
                "value": "188544"
            },
            "OrderLineNbr": {
                "value": "151"
            },
            "ShippedQty": {
                "value": 18
            },
            "Allocations": [
                {
                    "rowNumber": 1,
                    "InventoryID": {
                        "value": "011733"
                    },
                    "LocationID": {
                        "value": "P:25052114"
                    },
                    "LotSerialNbr": {
                        "value": ""
                    },
                    "Qty": {
                        "value": 18
                    },
                    "UOM": {
                        "value": "EA"
                    }
                }
            ]
        }
    ],
    "custom": {
        "Document": {
            "UsrEmployeeID": {
                "value": "2222"
            }
        }
    },
    "Owner": {
        "value": 525363
    }
}

This program posts dozens of shipments a day successfully. Typically when they throw errors like this, there is some soft allocation disagreement that can be easily fixed if it can be found.

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • November 6, 2025

Hi ​@PBSA were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
P
Jr Varsity II
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  • PBSA
  • Author
  • Jr Varsity II
  • November 6, 2025

​@Chris Hackett No, I haven't.

Chris Hackett
jinin
Pro I
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  • jinin
  • Pro I
  • November 21, 2025

Hi ​@PBSA,

Could you please try with a simple request and check if it’s working for you?

{

    "CustomerID": {

        "value": "CUST001349"

    },

    "WarehouseID": {

        "value": "WHOLESALE"

    },

    "ShipmentDate": {

        "value": "2025-11-22"

    },

    "Type": {

        "value": "Shipment"

    },

    "Details": [

        {

            "InventoryID": {

                "value": "AACOMPUT01"

            },

            "OrderedQty": {

                "value": 1

            },

            "Description": {

                "value": "Computer"

            },

            "OrderType": {

                "value": "SO"

            },

            "OrderNbr": {

                "value": "000586"

            }

        }

    ]

}

 

 

Jini N
Chris Hackett
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