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Error when updating customer

  • January 31, 2024
  • 3 replies
  • 174 views
A
Jr Varsity I

Good day.

We are receiving the following error when trying to update a customer record: Another process has added the 'Customer' record. Your changes will be lost. 

 

Any guidance on the above will be appreciated. 

 

Kind regards, 

Alecia

Best answer by Manikanta Dhulipudi

HI @Alecia 

Do you currently have any published customizations? Have you confirmed the successful creation of a customer without any customizations? I suspect that the customizations may be causing an issue. Alternatively, please disable the autonumbering sequence and attempt to create a customer manually, then share the results.

Thanks

 

3 replies

Manikanta Dhulipudi
Captain II
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HI @Alecia 

Do you currently have any published customizations? Have you confirmed the successful creation of a customer without any customizations? I suspect that the customizations may be causing an issue. Alternatively, please disable the autonumbering sequence and attempt to create a customer manually, then share the results.

Thanks

 

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
RohitRattan88
Sagar Greytrix
RohitRattan88
Acumatica Moderator
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  • RohitRattan88
  • Acumatica Moderator
  • February 1, 2024

@Alecia , @manikantad18 has shared great troubleshooting process to help narrow down the problem. If you still getting the same error, maybe share some additional details like POSTMAN screenshots, URL, payload etc.

Chris Hackett
dcomerford
Captain II
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  • dcomerford
  • Captain II
  • February 1, 2024

Check also you have no Business Events updating Customer records.

Dermot Comerford
Chris Hackett
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