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Customization Project is not working Properly

  • March 30, 2023
  • 10 replies
  • 550 views
J
Jr Varsity II
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Hi,

I developed a new changes to my existing customization and migrated to my client uat instance. Yesterday I published the newly modified customized project and working fine with all new functions. I newly added one setup form and some validations into my custom project.

Today our functional team created a new instance using snapshot and all my new changes disappeared. When I checked inside the customization project editor it shows my newly added screen need to published. Old screen is working. I Republished again and now working fine.

 

I need to know can it be happen when getting a snapshot or otherwise?

Please anyone help me

 

Best answer by Cesar Betances

Hi @jeewanishalika20 ,

When working with snapshots and customization on a new instance I would recommend this approach:

-Create the new instance(Acumatica).

-Publish Customization Projects(latest version) in the new instance.

-In the new instance,then import/restore Snapshot.

-After snapshot restored, if customization is not publish then republish the Customization project(Make sure the customization is the latest version of it, re-import customization if you are not sure).

 

Hope this helps.

10 replies

darylbowman
Captain II
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Was the snapshot taken before or after you published your changes?

Daryl⚡Freelance Acumatica Developer (MVPx2🏆) for hire ⏩ linkedin.com/in/darylbowman
J
Jr Varsity II
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Hi,

after published my changes.

iqraharrison
Captain II
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  • iqraharrison
  • Captain II
  • March 30, 2023

typically, when importing a snapshot, you may need to republish the customizations in the new environment.  that’s what i’ve noticed when i’ve been in the position.  

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
J
Jr Varsity II
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hI @iqraharrison48 ,

Need to republish only for the new instance or for all instances.

iqraharrison
iqraharrison
Captain II
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  • iqraharrison
  • Captain II
  • March 30, 2023

@jeewanishalika20 typically, new instance only since it’s a copy of the previous environment and that customization would already be published original instance, you shouldn’t need to publish to multiple tenants unless multiple instances were created and you wanted to publish to multiple all at the same time

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
J
Jr Varsity II
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@iqraharrison48 ,

when I add the new changes into my project I have published for the all the instances at same time.

but, our other team get a snapshot after I published new changes and when I checked today in old instance , My new changes are disappeared.Then I republished and changes are applied. Can i know it can be happened or why?

 

 

iqraharrison
iqraharrison
Captain II
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  • iqraharrison
  • Captain II
  • March 30, 2023

@jeewanishalika20 i would submit a ticket to acumatica.  it does seem like strange behavior.  i don’t recall that happening to me after a snapshot is created.  if/when you get feedback from the acumatica support team, could you please share their response/solution

 

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
J
Jr Varsity II
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@iqraharrison48 ,

Did support team support for the customizations

iqraharrison
Captain II
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  • iqraharrison
  • Captain II
  • March 30, 2023

@jeewanishalika20 they may be able to explain what’s going on or advise if this is expected behavior or not. however, they will review the customization

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
Chris Hackett
J
C
Acumatica Moderator
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  • Cesar Betances
  • Acumatica Moderator
  • Answer
  • March 31, 2023

Hi @jeewanishalika20 ,

When working with snapshots and customization on a new instance I would recommend this approach:

-Create the new instance(Acumatica).

-Publish Customization Projects(latest version) in the new instance.

-In the new instance,then import/restore Snapshot.

-After snapshot restored, if customization is not publish then republish the Customization project(Make sure the customization is the latest version of it, re-import customization if you are not sure).

 

Hope this helps.

Chris Hackett
W
J
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