I am currently working on the Dunning Letter functionality in Acumatica.
The requirement is to send different email notifications for each Dunning Letter level (for example, Level 1, Level 2, Level 3, etc.).
Each Dunning Letter level should have:
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Its own email template
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Different email content and tone based on the severity of the overdue status
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The correct template selected and sent automatically when a Dunning Letter is generated for that specific level
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Each email should have Outstanding Amount in Dollars
I want to understand the best approach to configure or customize Acumatica so that the system sends the appropriate email template corresponding to the Dunning Letter level.