Hi All, this question relates to our customisation and business events, so not sure if it already covered in general topic, but it is then happy for one of you to direct me there.
Now in our setup of 2023R1 (I know its old and we are planning to upgrade) we have added a custom field to the customer screen. Based on the value of this custom field couple of business event gets fired up in the back ground that updates the Payment methods on the customer with certain logic. Our problem is related to ARDD payment method where in-consistently on a small number of customers these ARDD payment methods are not linking to the customer even when the business even has run and finished.
I have been going back and forth with MYOB Support for months and now the final gist that we are being told is that we should not use business events but instead get MYOB Support to customise the same via code which is more reliable. Is this true? For something that has been working flawlessly for 3 years, now is an unreliable way to customise? Is there any way to debug business event as user level? All I know is the name of the business events that run, but have no idea on how to diagnose why it works on most and not on all.
