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SendGrid and Acumatica Unsubscribe from email Issue

  • 21 November 2023
  • 2 replies
  • 30 views

Hello, 

 

We use Acumatica to send the emails and SendGrid to design and track. The issue we have is that the unsubscribe feature doesn’t seem to work when the template is imported into Acumatica. Is there a way to fix this issue in either SendGrid or Acumatica? 

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Best answer by DavidEichner 30 November 2023, 16:29

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Hi @LCallahan 

We have experienced a similar issue on all of our mass emails using SendGrid.  I’d recommend starting a support case to report the bug to Acumatica and perhaps add a Product Idea/Suggestion that they fix it.

Our workaround has been to export unsubscribes or bad email addresses out of SendGrid and then update the lead contact records that have those email addresses prior to sending out a mass email through SendGrid.

Best,

David Eichner, CPA

Hello, 

Thank you for this. I was kind of thinking this is what we may have to do, glad to hear someone else is using this process. Thanks again for your help. 

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