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Issues with "Subscribed" in Marketing Lists

  • October 17, 2025
  • 1 reply
  • 41 views

jhouser
Captain II
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Hi all,

I’ve been using Marketing Lists lately and running into some strange behavior, specifically two things:

  1. I have a dynamic marketing list containing two contacts that are unsubscribed. When I set filter on “Subscribed” field to False, it shows no contacts (screenshot below), but there are in fact two unsubscribed. Thoughts?

     

  2. When I use the list in a campaign, it includes the unsubscribed contacts as members of the campaign. When I send a mass email from the campaign, it generates emails for these two contacts. Seems like it should exclude them?

Best answer by jhouser

1. I opened a case with Acumatica. What we've found is the Subscribed filter works for only the current page, which makes it useless. It's been escalated to engineering. I'll reply here when I know more. 

2. I created a product ID for this: 

 

1 reply

jhouser
Captain II
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  • Author
  • Captain II
  • Answer
  • November 11, 2025

1. I opened a case with Acumatica. What we've found is the Subscribed filter works for only the current page, which makes it useless. It's been escalated to engineering. I'll reply here when I know more. 

2. I created a product ID for this: