I created a mass email and used the HTML and previewed the message. The email message display shows what I need. When I send the emails, the information is correct, but when I open the email, the embedded page does not show. What am I doing wrong?
Question
HTML Mass Email problem
Hi, this could be frustrating can you please test following ways
1.Pasting clickable survey form link directly into the email body editor.
2.(See Image) You can try options like Visual, HTML, Plain text, Preview to go ahead with once.
3.Keep raw html text With HTML Option.
You are not doing anything wrong here.
This could be a case if Specific HTML Elements are blocked by client email. (Security purpose).
If you are still not getting any way out, you might get some help through this below link
https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=161aba8e-295a-4366-bfdf-25567f92535f
sourav.rathod@zingworks.co
Thank you
I had our IT team look into this and email settings and blocked data and sites are not the problem, nor is the firewall. We’ve also sent to other emails, and we get the same blank email.
Inserting a clickable link to the survey and inserting a QR code works just fine, but we’re hoping to have as few clicks as possible to have the likelihood of customers to respond.
I created the mass email using the help screen too.
Thank you for the feedback, hopefully I’ll get it to work soon.
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