Dear ALL,
Please help us how to disable "OPEN" button after closing the Case.
Acumatica Version: 2020 R1
Regards,
NNT
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/dcd17b0d-9fa1-4422-91a5-94fead36e120.png)
Dear ALL,
Please help us how to disable "OPEN" button after closing the Case.
Acumatica Version: 2020 R1
Regards,
NNT
Hi
Here are the simple steps to achieve this.
Please find the screenshots for reference.
Dear @Naveen Boga
Can we do Workflow steps on Automation Definitions for this case without having to do it on Customization project ?
Regards,
NNT
Hi
Should be able to just view the State Diagram and that will show you all the ways you can go from closed back to open. Then just customize the workflow to disable those. I recently had to disable cases from reopening due to a email activity coming in after a case was already closed.
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