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Question

Disable "Case created in ERP" system message on new cases (25R1)

  • November 6, 2025
  • 6 replies
  • 34 views
D
Freshman II

Hi all,

We recently upgraded from Acumatica 2024 R1 to 2025 R1 and noticed that whenever a new case is created, an additional activity entry is automatically generated:

Type: System Message
Subject: Case created in ERP

We haven’t been able to identify any functional value for this entry—it simply logs that the case was created. However, it is creating extra activity records that are triggering unintended side effects, particularly with Business Events that rely on the CRPMSMEmail DAC (e.g., when monitoring case-related messages).

We’ve looked through different settings screens but haven’t found a way to disable this “Case created in ERP” message.

Has anyone found a way to disable or suppress this automatic activity entry in 2025 R1?
Or alternatively, is there documentation explaining its purpose or how it ties into the case workflow?

Thanks,
Dave

    6 replies

    lauraj46
    Captain II
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    • lauraj46
    • Captain II
    • November 6, 2025

    Hi ​@DaveKiefer ,

    From the Case screen, select Tools-->Business Events to see the business events associated with that screen.  From there you can drill into any of the business events and uncheck the “Active” checkbox if you don’t want an event to fire.

    Hope this helps!

    Laura

    Laura - https://www.linkedin.com/in/laura-jaffe-965a411a/ ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    T
    D
    Freshman II
    • DaveKiefer
    • Author
    • Freshman II
    • November 6, 2025

    ​@lauraj46 , thanks for your response.  This is a very helpful way in understanding what business evenst are tied directly to a specific screen.  However, in this case, there is not a business event that is placing this record on the activities tab.  It appears to be system fired on case creation.


    Dave

    lauraj46
    Captain II
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    • lauraj46
    • Captain II
    • November 6, 2025

    Hi ​@DaveKiefer ,

    Ok, fair enough.  I wonder if this change is related to the enhancements in 2025 R1 related to the Calculation of Case Commitments.  

    Laura - https://www.linkedin.com/in/laura-jaffe-965a411a/ ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • December 4, 2025

    Hi ​@DaveKiefer were you able to find a solution? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    D
    Freshman II
    • DaveKiefer
    • Author
    • Freshman II
    • December 4, 2025

    ​@Chris Hackett  Not yet, but I have opened a case with my VAR.  I’ll be sure to post back when I find some answers.

    Chris Hackett
    meganfriesen37
    Captain II
    Forum|alt.badge.img+12

    ​@DaveKiefer: There are a bunch of enhancements to cases in 25R1: https://help-2025r1.acumatica.com/Help?ScreenId=ShowWiki&pageid=dc8ccc65-ffb6-49e6-857d-af430f535924 Take a look at the release note article above

    Megan Friesen, Contego Software Solutions, Canada
    Chris Hackett
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