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Business event to send Teams message

  • February 12, 2025
  • 1 reply
  • 83 views
S
Freshman I

Hi everyone,

I’ve just configured the Teams integration with Acumatica and have been experimenting with how we can utilize the integration. One idea we’ve had is to use a business event to send a Teams message to a specific member when a support case is opened, with some relevant details.

I have been able to send messages to a channel, but we’d rather have a message sent to an individual Teams member in their chat. I thought I’d be able to add a subscriber to the business event using the Action Execution type with the Teams Activity screen (CR306040) as the Action Screen, however I receive the error: “Error: Unhandled exception has occurred, your changes have been rolled back: Error: An error occurred during processing of the field ActionScreenID: Screen 'CR306040' is not an inquiry screen..”

Is there a better way to go about sending Teams chat messages than using the Teams Activity?

Thank you!

Best answer by hkabiri

​@spforster From out of the box There is no way to create it in other Statuses as this feature is created to generate 0 time cards for period Employee was not working. In case you need to edit any of these Time Cards you can Correct them which creates a correction Time Card for that week.

    1 reply

    hkabiri
    Acumatica Moderator
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    • hkabiri
    • Acumatica Support Team
    • Answer
    • February 13, 2025

    ​@spforster From out of the box There is no way to create it in other Statuses as this feature is created to generate 0 time cards for period Employee was not working. In case you need to edit any of these Time Cards you can Correct them which creates a correction Time Card for that week.

    SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
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